Category Archives: Email Marketing

What is Digital Marketing?

If you google “What is Digital Marketing” you will probably find many different answers. This is because the ever-changing term digital marketing first came about in the 90’s and continues to evolve with advancements in technologies. You may have heard other terms that are similar to digital marketing such as:

  • online advertising
  • inbound marketing
  • online marketing
  • internet marketing
  • emarketing

All of these terms have the same meaning, but trends have changed over time. According to Google Trends, 2015 is when Digital Marketing starting being used more often than the others. Emarketing is rarely used at all anymore. Check out this graph that shows the changes in term trends from 2004 to present:digital marketing trendsDigital marketing is an umbrella term referring to the marketing of products or services using digital channels to reach consumers. The key objective is to promote brands through various forms of digital media. Simply having a website doesn’t cut it anymore. You have to consistently draw organic traffic to your website in order to improve your rank in search engine results. This involves a digital marketing plan that manages your entire online presence. Digital marketing activities include:

  • search engine optimization (SEO)
  • link building
  • blogging
  • social media marketing
  • email marketing
  • content marketing
  • video marketing
  • and other forms of digital media

According to Techopedia.com, digital marketing also extends to non-Internet channels that provide digital media, such as short messaging service (SMS), multimedia messaging service (MMS), callback and on-hold mobile ring tones, e–books, optical disks and games. This is an example of how the term digital marketing is ever-changing because it is evolving to non-internet channels.

Most experts believe that the digital age we now live in requires a new approach to marketing and a new understanding of customer behavior in order to implement a successful digital marketing plan. If you would like to know more about how digital marketing can benefit your business, feel free to contact us with any questions you may have or for a free consultation.

digital-marketing-quote

Top 10 Internet Marketing Memes & Comics

Because we are internet marketing pros, it comes very easy to find humor in what we do. Maybe these memes are only humorous to computer nerds like us. We hope you agree with the selection of Top 10 Internet Marketing Memes & Comics that we collected from the interweb. Feel free to comment with your favs as well. By the way, this is just a numbered list and are in no particular ranking order. Enjoy my fellow geeky digital marketers!

1. Spiderman is the original web designer!
Spiderman is the original web designer!
2. If only it were that easy...
If only it were that easy…
3. Nonsense!
Nonsense!
4. @Twitter can be so #annoying <<LOL
@Twitter can be so #annoying <<LOL
5. Doesn't every email marketer want this?
Doesn’t every email marketer want this?
6. Just one of the perks of internet marketing - working from home!
Just one of the perks of being a digital marketer – working from home!
7. A funny way to explain the need for internet marketing.
Try this tactic when convincing a client for the need of a complete online presence.
8. Most people have no ideea what SEO is.
Most people have no idea what SEO is.
9. Beethoven was ahead of his time.
Beethoven was ahead of his time. #coolerthanme
10. A day in the life of a Digital Marketer
A day in the life of a Digital Marketer – it’s all about perspective. 
online reviews are important

Importance of Online Reviews

One of the many wonderful things about the Internet is the opportunity for people to express their opinions on almost anything. If you own a business, it’s a way for customers to comment on your service or products in order to share with others. These comments are posted on the web as online reviews, either directly to your business’s website, social media pages, or to other sites which aggregate online reviews.

How Important Are Online Reviews?

In the digital age, online reviews have largely taken the place of the word-of-mouth referrals. After all, it may be easy to ask your neighbor who mows his lawn, but harder to find someone you know who has ordered a polka dot cat sweater from an affordable website in the past year. Potential buyers can easily seek out online reviews of products and services offered by various companies all around the world — including people who have used your business in the past.

Positive online reviews also increase your appearance within search engine results. You will notice when you search for a service or product that Google Maps will appear in the results with the highest ranked businesses that you are searching for. This is also true for many other search engine sites such as yellow pages, yelp, bing, etc…

It’s easy to see why positive reviews are like gold, while negative ones can be toxic and dangerous.

Check out these online reputation statistics which reiterate the importance of reviews.

Check out these online reputation statistics which reiterate the importance of online reviews.

How Can You Monitor Your Online Reviews?

  1. Be proactive – Don’t just read a few online reviews when you feel like it. Schedule time regularly (weekly is a good goal) to check for new reviews. Also, when looking at various review sites, take note if your recent positive reviews are not current; the older they are, the less impact they have on the opinions of others.
  1. Respond quickly – Whether positive or negative, you should respond to every review. If positive, thank the reviewer for taking the time to spread their great experience with others. On the other hand, you may come across customers who express displeasure about their experience dealing with your business. Do not ignore these individuals, and do not procrastinate in responding. When you respond quickly, you send the message that you care about customer input and are taking steps to resolve the problem. Always be genuine and sincere because it reflects in your response.
  1. Keep the tone civil – Some online reviews can be scathing, juvenile, inappropriate, and downright unfair. Even if a certain review does awaken some strong emotions, do not mimic the reviewer’s negative tone. Instead, remain calm and civil while leaving out emotional words, and respond to the reviewer with class. If you get dragged into the virtual mud with a reviewer, both you and your business almost always lose.
  1. Address the issue and offer to make it right – If a reviewer has a legitimate complaint — even if it wasn’t the fault of you or your staff — try to find a way to make him or her happy. Offer a refund or a discount on future services. You’d be surprised how many positive reviews are born out of negative ones that were addressed properly and in a timely manner.

How Can You Get More Good Reviews?

Ask for reviews – Make it apparent to all of your customers that they have a voice in how you do business. This means not only having a place on your website where people can post or read reviews, but also promoting the appropriate online review destination (i.e. Google+, Facebook, Yelp, Yahoo, etc…) in print and email communications.

Newsletters and emails are the best way to ask for reviews on a regular basis. Email marketing is (and will continue to be) the most important channel any business can use to continually get their name in front of their past and present clients. It’s consistent, targeted, effective, inexpensive and used by over half of the world’s population. One way to do this is outsource your email campaigns to a reputable marketing company, or you could sign up for a service that automatically emails your clients to ask for their reviews after a service is performed or a product is purchased. Emails always increase the odds that happy customers will take the time to sing your praises online.

if a customer expresses his or her satisfaction to you verbally, be sure to respond by saying, “Thanks! Feel free to tell the world by putting that in a review online!”

Encourage people to read your reviews – Display a link to your online reviews or “testimonials” on your website, Facebook page, and anywhere else you have an online presence. Not only will potential customers read your glowing reviews, but your current customers are more likely to add their positive feedback as well.

If you need help with the task of online review management, Shayla Does It Marketing Services offers online review management as a part of monthly seo and link building packages. Contact us for more information or a free consultation.

Email Marketing Tips & Facts

Christmas shopping is in full swing! As an email marketer, avid shopper, and shameless deal searcher, I feel the need to remind all businesses about the importance of reaching out to your customers on a regular basis, and especially during the busiest shopping months of the year. The holiday season should make up between 20 percent and 40 percent of retailers’ annual sales. But How?

Email marketing is the most effective tactic for driving sales, but don’t take my word for it. When asked which medium consumers would like to receive updates from, 90% preferred an email newsletter, while only 10% chose Facebook.

email marketingQuality and consistent communication with your customers can get you closer to that nirvana of people actually looking forward to your message, which greatly increases your return sales. 48% of consumers say that they prefer to communicate with brands via email.

If your business isn’t obtaining email addresses, then begin now! Once you begin, plan to send your first email within 1 month. Customers sign up because they WANT to hear from you. If you are obtaining email addresses then your business should be sending regular emails to your customers. Shayla Does It Business Services recommends weekly, monthly, or quarterly emails with different subject matter to mix it up and keep your audience interested.

72% of consumers sign up for emails because they want to get discounts, but only 8.2% sign up because they love the brand. Your customers opted in to receive emails from you and while they will expect to receive discounts and giveaways, they also want to get to know your business through fun newsletters, contests, reminders, bios, and education. Keep it personal and fun whenever you possibly can!

Still not convinced to begin an email marketing campaign? Maybe more facts will blow your mind:

  • For every $1 spent on email marketing, the average return is $44.25.
  • When marketed through email, consumers spend 138% more than people who don’t receive email offers.
  • 48% of emails are opened on a mobile device.
  • 91% of consumers use email at least once a day.
  • On a daily basis, US consumers interact with about 11 brands through email, compared to ~9 brands via Facebook, and ~8 brands via Twitter.
  • 44% of consumers made at least one purchase last year based on a promotional email they received.
  • Email conversion rates are three times higher than social media, with a 17% higher value in the conversion.
  • There are 4.3 billion people that have email. This is approximately half of the world’s population that have email.
  • Roughly half of an email list will be active – people either opening or clicking on emails.
  • 27% of consumers were more likely to say their favorite companies should invest in more email.

Many business owners don’t have the time or marketing expertise it takes to design a professional email campaign that will track statistics to generate results through increased sales. Hire a reputable marketing company such as Shayla Does It Business Services to handle all of your marketing needs. If you are going to begin an email campaign, make sure it is done effectively because the first impression is crucial.

Looks they need an email marketing plan to get cooking again!
Looks like they need an email marketing plan to get cooking again!

 

Statistic resources:

Nielsen Norman Group

Direct Marketing News

BlueHornet

Small Business Statistics: Email Marketing

Convince and Convert

Litmus

ExactTarget

EmailStatCenter.com

McKinsey & Company

The Radicati Group, Email Statistics Report, 2012-2016

Epsilon